Privacy Policy for Text Messaging

Effective Date: 11.1.2024

This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our text messaging services powered by Aerialink.

1. Information We Collect

We collect the following types of information when you use our text messaging services:

• Phone Number: Your phone number is collected to send you SMS or MMS messages.
• Consent to Receive Messages: We ask for your consent to send text messages, and we retain proof of this consent.

2. How We Use Your Information

We use your phone number to send you messages related to your account. You may opt-out of receiving messages at any time.

3. Sharing Your Information

We may share your phone number with third-party service providers, such as Aerialink, to send you messages, but we do not sell or rent your personal information.

4. Data Retention

We retain your phone number for as long as necessary to send you the requested messages. You may request to have your information removed from our system at any time by contacting us.

5. Your Rights and Choices

You have the right to:

• Opt-out of marketing messages by replying "STOP" or following the instructions in the message.
• Access and correct your personal information upon request.

6. Security

We take appropriate security measures to protect your personal information from unauthorized access.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

8. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

itcallcenter@polkcountyiowa.gov